1. Introduction
Medtsy is provided by Medignify LIMITED ("Medignify", "we", "us" or "our"), a company incorporated in Hong Kong S.A.R. Our registered address is Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R. These Terms of Use ("Terms") govern your access to and use of the Medtsy mobile application (the "App") and related services (together, the "Services"). By accessing or using the Services you agree to be bound by these Terms. If you do not agree, do not use the Services.
If you have questions, contact us at support@medignify.com. For privacy inquiries, see our Privacy Policy.
2. Scope and acceptance
These Terms apply to your use of the Medtsy mobile application and any related services, features, and content provided within the App (collectively, the "Services"). By using the Services you accept and agree to be bound by these Terms. If you do not agree, do not use the Services.
3. Using Medtsy
Medtsy is a tool to help users organise and manage medications, reminders and related health information. Medtsy does not provide medical advice, diagnosis, or treatment recommendations. Information, suggestions or outputs from the App or the AI Assistant are for informational purposes only and must not replace professional medical advice. Always consult a qualified healthcare professional before making medical decisions.
You may only use the Services for personal, non-commercial purposes.
You must be at least 18 years of age to use Medtsy. We do not knowingly permit use by minors. See Section 15 (Minors and age restrictions).
4. Content in Medtsy
Content available in Medtsy may be provided by Medignify LIMITED or by third-party partners. Neither Medignify LIMITED nor any third-party partner assumes responsibility for the accuracy, completeness or suitability of such content for your purposes. You should verify any medical information with the relevant product information (e.g., package inserts) and your healthcare provider.
5. Medication Photos and LIMITED License
To enable medication recognition features you may upload photos of medication packaging or pills. By uploading such photos you grant Medignify LIMITED a LIMITED, non-exclusive, worldwide, royalty-free license to use, reproduce and process those photos for the purpose of providing and improving the Services (including automated recognition). We will process such images in accordance with our Privacy Policy. You retain ownership of the images you upload.
6. Provision of Services and technical limitations
Some functionality requires network connectivity. We cannot guarantee uninterrupted access, error-free operation, or compatibility with all devices and operating systems. We may perform maintenance or updates that temporarily interrupt the Services. We are not liable for interruptions caused by third-party networks or force major events.
We do not guarantee that Medtsy will operate on devices that have been jailbroken or rooted; such devices may be insecure and unsupported.
7. Accounts and registration
You may be required to register an account to access certain features (including subscription services). You must provide an accurate and complete email address and other required information. You are responsible for safeguarding your account credentials and for all activity under your account. Notify support@medignify.com immediately if you suspect unauthorised use.
8. Subscriptions and payments
Medtsy offers subscription services (Premium and Premium Plus) that unlock additional features. Subscriptions are billed through the relevant app store marketplace (e.g., Apple App Store, Google Play). By subscribing you authorise the applicable app store to charge your chosen payment method.
Subscription terms include:
- Subscriptions automatically renew unless you turn off auto-renewal at least 24 hours before the end of the current period.
- Charges for renewal will be billed to your app store account within 24 hours prior to the end of the current period.
- Any free trial period offered will be forfeited if you purchase a subscription before the trial ends.
- Cancellation and refund policies are subject to the terms of the relevant app store; contact the app store for refunds and billing disputes.
9. License Grant and Restrictions
Subject to these Terms, we grant you a LIMITED, revocable, non-exclusive, non-transferable, non-sub-licensable license to download, install and use the App on devices you own or control for your personal, non-commercial use.
You must not:
- copy, modify, distribute, sell, lease, sublicense, or reverse-engineer the App;
- remove proprietary notices;
- use robots, scrapers or automated tools to access the Services;
- bypass any security or access restrictions.
10. User responsibilities and prohibited conduct
You agree to comply with these responsibilities:
- Provide accurate information and not submit another person's personal or health data without lawful authority and consent.
- Not use the Services for unlawful purposes or to violate the rights of others.
- Not attempt to reverse engineer, decompile or otherwise extract the source code of the App.
- Not interfere with the integrity, security or operation of the Services.
- Not post or transmit content that is defamatory, obscene, unlawful, infringing or otherwise harmful.
11. AI Assistant Disclaimer
Medtsy may provide AI-powered features (such as search and a general assistant) powered by third-party providers including OpenAI, Google, Groq, and Meta. AI outputs are for informational purposes only and do not constitute medical advice. Third-party AI Providers may retain data according to their policies; you should review such providers' privacy practices. You must not rely
on AI responses as a substitute for professional medical advice, diagnosis, or treatment. Always consult your doctor before making medical decisions.
12. Data protection and privacy
We process personal data in accordance with our Privacy Policy. The Privacy Policy describes what information we collect, how we use it, how we share it (including service providers such as hosting and analytics), retention periods, and the rights available to you. By using Medtsy you consent to such processing as described in our Privacy Policy.
For details on categories of data we collect, legal bases, AI processing, data recipients, retention schedules and data subject rights, see our Privacy Policy.
13. Apple App Store Provisions
For users downloading Medtsy from Apple’s App Store: Apple is not responsible for the App or its content. All claims must be directed to Medignify. Apple is a third-party beneficiary of these Terms and may enforce them.
14. Data subject rights
Subject to verification and applicable law, you may have rights to access, correct, port, restrict or delete your personal data, and to withdraw consent. To exercise these rights contact info@medignify.com. We will verify identity prior to fulfilling requests to prevent abuse.
15. Minors and age restrictions
Medtsy is intended for users aged 18 or older. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected personal data from a person under 18 without proper consent, we will take steps to delete that data.
16. Liability
Medignify LIMITED and our Partners are only liable in cases of intentional misconduct or gross negligence. In cases of slight negligence, Medignify LIMITED and our Partners are only liable for the breach of an essential contractual obligation necessary for the proper performance of these Terms and on which you could normally rely. In such cases, liability is LIMITED to typical, foreseeable damages.
These limitations of liability also apply to Medignify’s LIMITED and our Partners’ employees, representatives, and authorised agents. Medignify LIMITED and our partners remain fully liable for loss resulting from death, personal injury, or health damage caused by Medignify LIMITED or the responsible partner. Any liability arising from guarantees expressly given by Medignify LIMITED or from mandatory consumer protection or product liability laws remains unaffected.
17. Duration and Termination
This agreement is effective until terminated. You may terminate at any time by deleting your account. We may suspend or terminate your account with notice if you violate these Terms. Upon termination, your right to use Medtsy ceases immediately, and your data may be deleted.
18. Governing law and jurisdiction
These Terms are governed by the laws of Hong Kong S.A.R., excluding its conflict of law rules. The courts of Hong Kong S.A.R. shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms, unless otherwise required by applicable mandatory law.
19. Amendments
We may update these Terms from time to time. Material changes will be communicated via the App or email where required. By continuing to use the Services after changes are published, you accept the updated Terms.
20. Contact and notices
All notices to Medignify should be sent to:
Medignify LIMITED
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R
Email: support@medignify.com
Questions About These Terms?
For questions regarding these terms of use, please contact us at: